My Account & Terms
My Account
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WHY CAN'T I SIGN INTO MY ACCOUNT?
If you can't sign in, you may need to reset your password or merge profiles.
I CAN'T SIGN INTO MY ONLINE ACCOUNT
First, please ensure that you're entering the correct email and password associated with your account. Remember that these are case sensitive.If you've forgotten your password or are unsure, click the 'forgot password' link on the sign in page.
Enter the email address linked to your account, and we'll send instructions to reset it.
If you don't receive this email, please check any spam and junk folders.
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HOW DO I ADD ITEMS TO MY WISHLIST?
By selecting the heart next to the Add to Cart button, you’ll add the product to your Wishlist.
To view the items you've added to the list, select the heart in the top right-hand corner. Additionally, if you create or sign in to your account when adding to your list, your added items will be available for you each time you visit the website.
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HOW DO I UPDATE MY ACCOUNT DETAILS ONLINE?
Your password, email, address, and phone number can be updated when logged into your account.
HOW TO UPDATE YOUR ACCOUNT DETAILS
Log in using the associated email and password and head to the Account page.From here, you can update your name, phone number, email address, and password. You can also add, edit, or remove, addresses from your address book.
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WHAT IS YOUR REWARDS PROGRAM AND HOW DOES IT WORK?
A NUDE LUCY Account is your key to unlocking member-only offers, wishlist functionality, and more.
SIGN UP
To sign up online, create an account with us on the website, no need to make a purchase.When signing up you will receive 15% off your first order on www.nudelucy.com
The discount code is a unique code that is emailed through to you up to 48 hours after the email has been verified. The email may go to your junk/spam folder so please double check these if your email does not appear.
THE BENEFITS OF AN ONLINE ACCOUNT
Aside from the sign up discount, and exclusive offers, checking out using an account gives you detailed order tracking, smooth returns, and easy access to your purchase history.
Contact & Feedback
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HOW CAN I PROVIDE FEEDBACK?
We value your honest feedback, whether it's good or bad. It can help us to improve our products and your experience.
PLEASE EMAIL US
We recommend providing your feedback via email, as the more information you can give about your experience with our brand, the better the action we can take in response to it.We have a strong process in place to ensure that your feedback is provided to the appropriate Team in real time.
Simply head to our Contact Us page, and use the dropdown to choose the option best suited.
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Social Responsibility & Terms
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HOW DO I VIEW YOUR ETHICAL SOURCING POLICY & MODERN SLAVERY STATEMENT?
We are committed to operating responsibly and ensuring that no one involved is subject to exploitation.
As a subsidiary of Accent Group, we are dedicated to upholding the highest standards of ethical sourcing across all operations and understand our role in identifying and managing modern slavery risks. We acknowledge the significance of addressing these concerns and seek to provide our consumers with resources to make well-informed decisions.
Accent Group's Modern Slavery Statement outlines our comprehensive Ethical Sourcing Policy, demonstrating our dedication to transparency and accountability within our supply chains. The Modern Slavery Statement also details our policies, processes and initiatives aimed at combating modern slavery.
We recognise the importance of continuous improvement and are actively working with our Team Members, suppliers, and broader business partners to strengthen our practices. We are committed to staying vigilant, adapting and evolving our strategies to effectively address these concerns and contribute to the goal of eliminating modern slavery.
To access our Ethical Sourcing Policy and Modern Slavery Statement in full, please visit Accent Group's corporate website.
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HOW DO YOU PROMOTE EQUALITY AND DIVERSITY?
We are committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity.
CORE VALUES
As a subsidiary of Accent Group, we believe everyone should feel safe, valued, respected, and empowered regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. By welcoming individuals from diverse backgrounds, experiences, and perspectives, we create a vibrant and dynamic Team that reflects the diversity of the communities we serve and operate in.OUR APPROACH
We have implemented comprehensive policies and procedures to ensure equality and diversity are upheld in all aspects of our operations. Additionally, regular employee training and education is provided on how to create and maintain a workplace where all Team Members feel safe, welcomed and valued.Beyond our internal efforts, we actively engage with the community to promote equality and diversity. Whether through partnerships with diverse organisations, sponsorships of events, or participation in initiatives, we are committed to making a positive impact.
CONTINUAL IMPROVEMENT
Promoting equality and diversity is an ongoing journey, and we are committed to continually improving our efforts in this area. We regularly review our policies and practices to ensure they align with best practices and evolving societal norms. By listening to feedback from our employees and the community, we strive to create and uphold a workplace that is truly inclusive for all.Please visit Accent Group's corporate website to access and view our current approach to equality and diversity in full.
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WHAT IS YOUR PRIVACY POLICY?
Privacy Policy
Accent Lifestyle Pty Ltd t/a Nude Lucy ABN 79 636 815 284 (us, we, our) and its related entities maintain this policy concerning your (you, your) personal information (Privacy Policy). This Privacy Policy applies to the collection, storage, use and disclosure by us of your personal information. By accessing this site, www.nudelucy.com (Site), you agree to the terms of this Privacy Policy. This Privacy Policy applies to information provided to us whether via this Site or any other means such as in our stores.
This Site is not targeted to children. We do not knowingly collect personal information from children under 13 years of age.
COLLECTING PERSONAL INFORMATION
We may collect the following information from you:
- your name and contact details, such as address and phone number;
- some personal details such as date of birth and gender;
- financial information you provide to us;
- URLs that refer you to our Site;
- Search terms used to reach our Site;
- Details about the devices that are used to access our Site (such as IP address, browser type, operating system information, geolocation, and mobile device information);
- Details about your interaction with our Site (such as the date, time, frequency, and length of visits, and specific pages accessed during the visits); and
- other information that you may supply to us.
We also collect information about visitors to this Site using cookies and other identification technologies (e.g. through code embedded in this Site, or through code embedded in your browser’s local storage – see section on “cookies and other identification technologies” below).
We may also collect personal information from third parties or publicly available sources of information. All personal information that we collect is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.
When we conduct market research, we may also ask you for your opinions about your shopping preferences, websites and customer service.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile experience of our Site possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through nudelucy.com helps us better understand the products and services most helpful to you.
CONTACT US FORMS
When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.
SENSITIVE INFORMATION
Sensitive Information, as defined by applicable law, may include information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
We will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
COOKIES AND OTHER IDENTIFICATION TECHNOLOGIES
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies, local storage, and other identification technologies on our Site for a number of purposes, including: to determine the popularity of content, to serve interest-based adverting (discussed further in the “interest-based advertising” section below), to deliver and measure the effectiveness of advertising campaigns, to analyse site traffic and trends, and to generally understand the online behaviours and interests of people who interact with our services. These technologies may involve placing and using data in your browser or system’s local storage.
You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies. You can do this by configuring your computer so that it disables cookies or does not accept them and by clearing your local cache or browsing history. For further information about cookies, and interest-based advertising, including information regarding additional methods on how to manage and delete them, please refer to the “interest-based advertising” section below. If you are located in Australia, you may also visit www.allaboutcookies.org.
USE AND DISCLOSURE OF INFORMATION
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post. You authorise us to use your address or other contact information that you provide to us for this purpose.
We value our customers and will not share your information with any other organisations other than related companies and those vendors directly related to the delivery of the products you have purchased from this Site or for marketing and advertising purposes in accordance with this Privacy Policy. Where applicable information is shared with these vendors, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:
- Couriers (who delivered goods to you on our behalf);
- Payment or banking organizations who carry out credit, fraud and other security checks; and
- Outsourced vendors (e.g. market research agencies)
We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
We do not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to this Site.
DIRECT MARKETING
We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt out of receiving marketing material by contacting us using the methods listed in the “Contact Us” section below or following the unsubscribe instructions at the bottom of each email. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.
INTEREST-BASED ADVERTISING
For interest-based advertising, you have the choice to not have your data used to target and serve you interest-based advertising-including third party advertising-regardless of where such ads might be served. These opt-outs require that cookies not be blocked by the settings in your web browser. We support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance in the US. If you live in the United States, you can visit Ad Choices (US). Opting out does not mean that you will no longer receive advertising from us, or when you use the Internet. It just means that the data collected from our website will not be used for interest-based advertising and that the advertising you see displayed on websites will not be customized to your interests.
DO NOT TRACK SIGNALS
At this time we do not respond to browser ‘Do Not Track’ signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted.
ACCURACY OF YOUR INFORMATION
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.
WEBSITES OPERATED BY THIRD PARTIES AND YOUR INFORMATION
We will only collect, store, use or disclose your personal information as set out in this Privacy Policy unless we are required by law to protect our rights or property (or those of any third party), or to avoid injury to any person.
Although the Site may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.
DISCLOSURE OF INFORMATION OVERSEAS
We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We use commercially reasonable administrative, technical, personnel, and physical measures designed to safeguard information in our possession against loss, theft and unauthorized use, disclosure, or modification. However, no one can guarantee the complete safety of your information.
If we no longer need your personal information, unless we are required under applicable law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with applicable law.
VARIATION/UPDATE
We may modify this Privacy Policy. Please look at the Effective Date at the top of this Privacy Policy to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site.
CONTACT US AND ACCESS TO INFORMATION WE HOLD ABOUT YOU
Should you wish to access, update or correct personal information supplied to us, you may contact us by sending an inquiry to:
Accent Lifestyle Pty Ltd t/a Nude Lucy
Privacy Officer
There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under applicable law, or a court or tribunal order, to deal with individuals who have identified themselves.
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ARTWORK CREDIT
Icons by SVG Repo, used under CC0 and PD licenses.
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