Returns & Exchanges
-
WHAT IS YOUR CHANGE OF MIND RETURNS POLICY?
We offer convenient, 30 day returns, on all online purchases.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met.PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.ITEM CONDITION
Items must be unused, unwashed, and undamaged.PACKAGING
Items must be returned in their original, intact packaging.FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.RETURNING A PURCHASE MADE ONLINE
All online purchases, can be returned by post.Head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if the product being returned, or its packaging, is damaged, we cannot accept your return.Once we receive your return, a refund will be issued within 7 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
-
HOW WILL I RECEIVE MY REFUND?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
PayPal
We will initiate your refund, and PayPal will be in touch once they have finalised your refund.
Afterpay
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
READ FULL ARTICLE -
CAN I RETURN A SALE ITEM?
You are most welcome to return a sale item, as long as it meets our return conditions.
Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid.
However please note any item(s) marked as "FINAL SALE" at the time of purchase can not be refunded or exchanged.
READ FULL ARTICLE -
DO I NEED TO PAY FOR RETURNS POSTAGE?
You are responsible for any costs associated with returning your order.
You can check out our Returns Policy for more information.
READ FULL ARTICLE -
HOW DO I PACKAGE MY RETURN?
If you're returning an item via post, please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
For more details on how to return your online order click HERE.
Note: For shoes, do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition.
READ FULL ARTICLE -
CAN I EXCHANGE MY ITEMS?
Unfortunately, we aren't able to facilitate online exchanges. All items returned back to our returns facility will be processed for a full refund only once your items have been assessed.
If you are wanting to size down or up, we recommend returning your item for a full refund and repurchasing the desired size in a new order.
READ FULL ARTICLE -
HOW DO I RETURN MY ONLINE ORDER?
To return your online order, please see the below instructions:
1. CHECK OUR RETURN CONDITIONS
Before booking your return online, check that your item(s) meet our return conditions below:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoe box in their original condition
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
- Headwear;
- Jewellery;
If you believe your item may be faulty or received the wrong item please get in touch with customer care below.
Good to know: Can’t remember your order number? Pop in your email address and it’ll bring up all associated order numbers.
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.
2. PACKAGE YOUR RETURN
Please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
Do not use the shoebox as an external postage box. Any orders returned in a taped-up or damaged shoebox, or with the label stuck to the shoebox, will be rejected and returned to sender.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Please follow the prompts to pay for and print a return shipping label.
Attach the label to your parcel and drop it off at your nearest Post Office.
Return shipping costs: A flat, $15 USD fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
Entering your order number: Your order number will start with "NUDE_". Please ensure to include the _.
Don't have a printer at home? Your returns label includes a QR code which can be scanned and printed at the Post Office.
Tracking your return: A returns tracking link will be emailed to you when you finalise your return.
WHAT'S NEXT?
Once your return arrives back with us, please allow 7 business days for this to be processed. You'll then be refunded via your original payment method and notified via email- Please allow up to 5 business days for the funds to reflect in your account.
Please note: Any shipping fees applied to original online orders will not be included in your refund, even if the whole order is returned.
READ FULL ARTICLE