If an item you've had for a while develops an issue, we can review it.
ITEMS PURCHASED ONLINE
Please submit your item for assessment via an email enquiry with "faulty product" as the request type, and our Team will assist you there. You will be prompted to provide proof of purchase and images of the item clearly showing the issue.
Once all required information is received, a faulty assessment is typically completed within 5 business days, with next steps communicated by email.