Returns Policy

Our straightforward returns process makes it easy to return unwanted items.

RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
(Extended to 60 days, on purchases made between November 11th & December 24th).

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase. 

HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.

RETURNING A PURCHASE MADE ONLINE
All online purchases, can be returned by post .

Head to our Online Returns Portal, and follow the prompts to purchase and print your $15 return shipping label. Take care to package your return, and then post your item at the Post Office.
Noting that if the product being returned, or its packaging, is damaged, we cannot accept your return.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned via the post.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

We can often locate your transaction, provided you are able to share relevant details.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

You are welcome to return a gift, provided proof of purchase can be supplied, and any items being returned meet our Returns Policy.

REFUNDING RETURNED ITEMS PURCHASED ONLINE
A refund is automatically issued to the original payment method used. It is not possible to change the account the refund will be deposited to.