We offer a seamless returns process supported by DHL.
CHECK OUR RETURN CONDITIONS
If you change your mind about any product in your online purchase, you can return it by post for a full refund, provided it meets the conditions outlined in our Change of Mind Returns Policy.
BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.
Provide a reason for the return, and purchase and print your $15 return shipping label.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged.
Once packed in to a suitable mailer, affix the return label to the parcel, and find your nearest collection point to send it back to us.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.