We offer a seamless returns process supported by SEKO.
CHECK OUR RETURN CONDITIONS
If you change your mind about any product in your online purchase, you can return it by post for a full refund, provided it meets the conditions outlined in our Change of Mind Returns Policy.
BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.
Provide a reason for the return, and purchase and print your return shipping label. The label costs $15 USD. If you are returning your order from Europe, the amount charged will be converted into your local currency using the exchange rate available at the time of purchase.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged.
Once packed in to a suitable mailer, affix the return label to the parcel, and find your nearest collection point to send it back to us.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request.