Online Returns Process
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HOW DO I RETURN MY ONLINE ORDER BY POST?
We offer a seamless returns process supported by DHL.
OUR RETURN CONDITIONS
You can return any unwanted products, including some sale items, purchased online or in store, provided all the following conditions are met.PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
(Extended to 60 days, on purchases made between November 11th & December 24th).ITEM CONDITION
Items must be unused, unwashed, and undamaged.PACKAGING
Items must be returned in their original, intact packaging.FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.BOOK YOUR POSTAL RETURN
Then head to our Online Returns Portal to initiate a return. Take care when entering your order number and email address as both fields are case sensitive - order number can be found on your order confirmation.Provide a reason for the return, and purchase and print your $15 return shipping label.
PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged.Once packed in to a suitable mailer, affix the return label to the parcel, and find your nearest collection point to send it back to us.
A returns tracking link will be emailed to you once your return is on its way to us.
CANCEL YOUR POSTAL RETURN
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If you've arranged a returns label but have had a change of heart, we can cancel it and issue a refund for the label at your request. -
I'VE POSTED MY RETURN, WHAT HAPPENS NEXT?
Successful returns are refunded to your original payment method, once accepted by our warehouse.
TRACKING YOUR RETURN
A returns tracking link will be emailed to you once your return is on its way to us, allowing you to view the status of your return at any time.PROCESSING AND REFUNDING YOUR RETURN
When we receive your return our Team will carefully unpack, inspect, and warehouse, all items.Once the return is accepted, a refund will be issued within 5 business days to your original payment method, and you will receive confirmation of this via email.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
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I'M HAVING ISSUES WITH THE RETURNS PORTAL, WHAT CAN I DO?
Our returns portal is case and character sensitive.
COMMON REASONS
We have strong data validation within our Online Returns Portal to prevent any errors during the processing of your return and refund. If your order isn't recognised, we recommend checking:ORDER NUMBER
Must be entered without any character prefixes, such as hashes or dashes.EMAIL ADDRESS
Take note of any capitalisation in the email address listed on your Order Confirmations, some devices will capitalise names when checking out. If this has occurred, your email address needs to be inputted in the returns portal, exactly as it was at checkout.PURCHASE DATE
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Orders being returned must have been purchased within the last 30 days.