Delivery & Tracking

We ship to Australia and the United States.

If you want your parcel sent to  Australia please shop via Nude Lucy Australia and if shipping to the United States please shop via Nude Lucy United States. 

We aim to pack and dispatch online orders within 1-2 business days. Once your order is dispatched, you will receive an email notification with a tracking number.

*Dispatch times can be delayed during peak promotional periods. 

If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• Your order is still processing in our systems
• A small typo in the email address entered at the checkout
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Customer Care team below and we'll locate and resend your order confirmation. 

Just placed an order? All orders are shipped using DHL services.

Delivery can take between 2 - 6 business days.

Please allow up to 2 business days for your order to be processed before it is dispatched and then you will receive your tracking number. 

*Delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Nude Lucy.

- FREE on all orders over $100 USD.
- $12 USD for all orders under $100 USD

All of our deliveries are sent with the authority to leave option, meaning items will be left in a safe place if the driver deems it is safe to do so.

If your parcel is not able to be left in a safe place, your parcel will be taken to the nearest post shop.

What happens if my parcel says delivered but I haven't received it?

Unfortunately, Nude Lucy will not be held liable for any stolen or missing parcels. If you believe there is an issue with your delivery, please get in touch with Startrack directly on 13 23 45 to lodge an enquiry investigation.

If you believe your parcel has been stolen, we implore you to contact your local authorities for further assistance.

What if I don't want to have my parcel left in a safe place, what can I do?

In the event that you do not wish to leave your parcel unattended on the day of delivery, we recommend having your order addressed to a local post office where you can collect your order from.

If you require further assistance with your parcel, please feel free to contact us below.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

Please note: Once you've received your item(s), you can you can return them in accordance with our Returns Policy.

Unfortunately, we're unable to cancel an order once it's placed. 

Once you receive your item(s), you can return them in accordance with our Returns Policy.

Our team work quickly to get orders picked, packed and out the door to you - so we aren't able to amend your address once your order has been placed.

We strongly encourage you to double check your details before proceeding with the payment for your order.

For any delivery enquiries, please contact DHL directly.

We're so sorry it's arrived in this condition!

Reach out to our Customer Experience team below ASAP, and we'll gladly assist! 

If you haven't yet received a tracking number, it just means we're working on processing your order.

You'll receive an automated notification with your tracking number once your order has been dispatched. 

We also recommend checking your spam/junk inbox as it can sometimes land in there.

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

If your parcel has been returned to the sender, you will be refunded in 2-5 business days once your parcel arrives back at the warehouse. 

Some possible reasons why your order was unable to be delivered:

• Your delivery address was incomplete or incorrect
• No-one was present to receive the parcel
• The delivery was rejected 

Once your parcel has been returned to the sender, unfortunately, we cannot send the parcel back out to you.

We understand that you're hanging out for your new item(s), so we suggest repurchasing under a new order for them to be delivered to a location where they can be signed for such as your place of work.